Shipping policy

 

If you are based outside the UK and EU, all prices will appear without tax for you when you checkout. You will be charged tax on delivery (dependent on your local agency).

 

Packaging

Revolution Records use flatpack mailers to ship all orders. We take care to pack your orders safely, but a friendly note to point out that we do not consider cling wrap or other external packaging to be part of the product you are purchasing. If your standards are unattainably high or you are purchasing items specifically to profiteer on the second-hand market, we'd gladly suggest other retailers who might be able to meet your needs.

 

UK Free Shipping

We offer free delivery on orders of £100 and over sent within the mainland UK.

To qualify for free delivery, your order will be sent as one dispatch. If your order includes items that are not in stock at the point of ordering - specifically preorder items - then please expect to wait until all items are available to ship as one delivery. If you are waiting for a box to ship, you are most welcome to add more items to your box up to the point we ship it to you, but this is not automated, so you need to contact us and request that we edit your order and invoice accordingly.


Click & Collect

On all orders, we offer a Click & Collect option for you to come and collect your order in Walsall. You will be offered shipping and click & collect options during the checkout process.

If you purchase a pre-order item amongst an order of in-stock releases, we will typically hold your box until all items are in stock.

If you are adding to order, we advise you to contact us when placing the additional order to make sure we notice.

For all shoppers in the USA and in the EU, we offer Royal Mail's International Business Parcel Tracked service for your releases. We also offer the more premium DHL Express service.

We are unable to ship orders on Saturdays, Sundays or Bank Holidays.

Although we use all reasonable means to ensure that your order is delivered within a specified time, we cannot accept any responsibility for late deliveries due to circumstances outside of our control. We will do our best to inform you of any unexpected delay.

Royal Mail First Class services do not have tracking.

Royal Mail Tracked 24® does include end-to-end tracking.

Royal Mail Tracked 48® does include end-to-end tracking.
If you have any questions about shipping or delivery, get in touch.

 

Royal Mail Tracked 24®

End-to-end tracking and next-day delivery. UK Only.

  • End-to-end tracking
  • SMS or email notifications
  • Next working day delivery aim
  • Compensation cover up to £100
  • Change your delivery options before delivery is attempted

 

Royal Mail Tracked 48®

End-to-end tracking in 48-hour delivery. UK Only.

  • End-to-end tracking
  • SMS or email notifications
  • 48-hour delivery aim
  • Compensation cover up to £100
  • Change your delivery options before delivery is attempted

 

International Business Parcel Tracked

  • Track your package every step of the way
  • Free tracked returns for undelivered items
  • Compensation cover up to £100

 

Returned Packages

If a package is returned to Revolution Records because of an incomplete/erroneous address, or because it was not collected from a local depot, we will have to charge you another postage fee in order to re-send it. We will contact you to arrange this before we re-ship anything.